Social Media Manager - Case Western Reserve University

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Company Name Case Western Reserve University (view profile)
Location Cleveland, Ohio
Date Posted June 1, 2017
Category Social Media
Job Type Full-time



The social media manager will help enhance the national and international stature of Case Western Reserve by creating and curating compelling content and campaigns that reflect the university’s excellence. This individual will assist with the university’s social strategy and ensure that posts resonate with our audiences and with our overall marketing and communications goals.

The individual will help lead social media efforts at the university, working with schools, departments and units to execute an increasingly consistent and unified strategy.



  1. Manage day-to-day operations of Case Western Reserve’s official social media accounts, including content development, photography, posting and responding. Monitor the university’s accounts as well as posts that mention the university closely, and inform UMC leaders regarding individual items or trends that merit immediate attention and/or ongoing observation. Collaborate with AVP for Online and Internal Communications in formulating strategy for Case Western Reserve’s social media outreach. Use social media management tools (e.g. Hootsuite) to monitor, measure and manage content and campaigns. (30%)
  2. Create engaging social media content in spontaneous and planned situations. Take high-quality photos and videos to accompany content, and/or design graphics that could accompany posts. Attend campus activities and events on a regular basis to gather social media content. Facilitate the university’s social media ambassador program to work with students to share content that engages prospective and current students. Create editorial calendar that highlights regular, important dates and events while allowing for flexibility for breaking news. (20%)
  3. Strengthen the university’s presence on a variety of mediums. Enhance and update (as needed) the university's social media guidelines and best practices for use by account managers across campus. Stay up to date on social media best practices, trends, new features and emerging platforms to adapt/enhance CWRU’s social media presence in conjunction with the university's overall marketing goals. Maintain knowledge of best practices for search engine optimization and how to apply those strategies to social media channels and online content. (20%)
  4. Develop and conduct trainings for social media account managers to share tips, guidelines, content development strategies, etc. (10%)
  5. Analyze social media metrics for each channel and develop monthly monitoring reports to assess engagement, reach and other factors. (10%)
  6. Manage and facilitate the registration of all university-affiliated accounts, and oversee the social media contact list for all campus account managers for coordination of message content in the event of an emergency or other institutional need. (5%)
  7. Serve as key member of crisis communications online team, monitoring posts and trends on all social media channels. (5%)



Perform other duties and responsibilities as assigned.



Department: Frequent contact with Vice President, Executive Director and Directors.  Regular contact with staff.

University: Contact with the Vice Presidents, Deans, Alumni, Directors of administrative departments, faculty and staff.

External: Contact with vendors and media.

Students: Occasional contact with undergraduate, graduate and professional students.






Experience: Four or more years of professional experience in social media, marketing and communications.

Education/Licensing: Bachelor’s degree in communications, marketing, new media, public relations or related field.



  1. Exemplary written and verbal communications skills
  2. Social media program planning and implementation experience
  3. Ability to multitask and meet deadlines while paying attention to detail
  4. Strong organizational and project-management skills
  5. Excellent customer-service mindset
  6. Strong photography (mobile device and digital camera) skills
  7. Knowledge of photo and video editing tools (e.g. Photoshop, Final Cut Pro)
  8. Ability to design and create graphics to convey key messaging
  9. Strong grasp of voice and tone and how to communicate effectively with a variety of audiences and demographics
  10. Function capably in a team environment as well as independently
  11. Willingness and ability to work after business hours—including evenings, weekends and holidays—when a social media response is a necessary part of an overall communications strategy
  12. Knowledge of social media management tools (e.g. Hootsuite)
  13. Experience with social media advertising campaigns
  14. Knowledge of search engine optimization and how to craft content using such skills
  15. Experience creating and executing integrated marketing and communications plans
  16. Strong interviewing skills and the ability to create timely, newsworthy and engaging social media content
  17. Ability to gather analytical data, compile information, and prepare reports for presentation to executive boards
  18. Skilled in organizing resources and establishing priorities
  19. Strong knowledge of AP style



General office environment.  Must be able to work outside of regular office hours as needed.

Information to apply

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